What if the order status has not updated from Pending?

An order typically updates from Pending to Shipped within 1-2 business days. If the order has not updated to shipped within 5 business days, the order is likely on backorder. You should check the order status on BestBuy.com.

If the order has not been updated to Shipped within 5 business days and is not on backorder, you should escalate the issue.

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