How do you return a Best Buy item by mail?

Best Buy Items are eligible for returns by mail. Returns sent by mail are only eligible to for a refund in the form of Points returned to the member's Rewards Account and will take 10-15 business days to process. 

To return your Best Buy item by mail, follow these instructions:

  • Pack your return in the original shipping package, if possible
  • Include the packing slip and return label, and indicate the reason for the return
  • Include all original packing materials, manuals and accessories. 

Standard shipping and handling fees will be incurred by the sender. For proof of delivery, we highly recommend that you return items via UPS or insured USPS.

Send your return to:

Best Buy Returns Center

600 Park Loop Road Suite D 

Shepherdsville, KY 40165

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