How do I know if an order has been exchanged?

To check if an order has been exchanged, check the order status on An order has been exchanged if:

1) The status is set to "Returned"

2) Their is a zero dollar ($0.00) return amount on the order, which represents that the full amount of the order was exchanged for a Best Buy Gift Card. If there is a return credit on the order, the item has been returned.

Was this article helpful?
0 out of 0 found this helpful